(a) Each Board shall provide an opportunity for informal resolution of a complaint or appeal.     
      (b) Informal resolution may include, but is not limited to:      
        (1) informal meetings with case managers or their supervisors;       
        (2) second reviews of the case file;       
        (3) telephone calls or conference calls to the affected parties;       
        (4) in-person interviews with all affected parties; or       
        (5) written explanations or summaries of the laws or regulations involved in the complaint.       
     Source Note:        The provisions of this §823.12 adopted to be effective November 26, 2007, 32 TexReg 8546; amended to be effective January 25, 2021, 46 TexReg 607