(a) Each Board shall provide an opportunity for informal resolution of a complaint or appeal.
(b) Informal resolution may include, but is not limited to:
  (1) informal meetings with case managers or their supervisors;
  (2) second reviews of the case file;
  (3) telephone calls or conference calls to the affected parties;
  (4) in-person interviews with all affected parties; or
  (5) written explanations or summaries of the laws or regulations involved in the complaint.

Source Note: The provisions of this §823.12 adopted to be effective November 26, 2007, 32 TexReg 8546; amended to be effective January 25, 2021, 46 TexReg 607