The following words and terms, when used in this chapter, have the following meanings, unless the context clearly indicates otherwise.     
       (1) Adverse action--Any denial or reduction in benefits or services to a party or displacement of an individual from current employment by a Workforce Solutions Office customer.      
       (2) Agency decision--The written finding issued by an Agency hearing officer following a hearing before that hearing officer.      
       (3) Appeal--A written request for a review filed with the Board or the Agency by an individual in response to a determination or decision.      
       (4) Board adjudicator--An impartial individual designated by the Board to participate in informal dispute resolutions and to review and issue Board decisions.      
       (5) Board decision--The written finding issued by a Board adjudicator following a hearing before that adjudicator in response to an appeal or complaint.      
       (6) Complaint--A written statement alleging a violation of any law, regulation, or rule relating to any federal- or state-funded workforce service covered by this chapter.      
       (7) Determination--A written order issued to a Workforce Solutions Office customer by a Board, its designee, or the Agency relating to an adverse action, or to a provider or contractor relating to denial or termination of eligibility under programs administered by the Agency or a Board listed in §823.1(b) of this subchapter (relating to Short Title and Purpose).      
       (8) Hearing officer--An impartial individual designated by the Agency to conduct hearings and issue Agency decisions.      
       (9) Informal resolution--Any procedure that results in an agreed final settlement between all parties to a complaint.      
       (10) Party--An individual who files a complaint or who appeals a determination or the entity against which the complaint is filed or that issued the determination.      
     Source Note:        The provisions of this §823.2 adopted to be effective November 26, 2007, 32 TexReg 8546; amended to be effective January 25, 2021, 46 TexReg 607