(a) Driver training provider cancellation and refund policies must be in accordance with the Code and this chapter.     
      (b) If a student withdraws or is terminated from the course or the provider, a refund must be issued that corresponds to the actual instructional hours not provided.     
      (c) Written requests for refunds to a driver training provider must be fulfilled within thirty (30) days after the receipt of the request. Proof of completion of refund shall be the refund document or copies of both sides of the canceled check and shall be on file within seventy-five (75) days of the effective date of termination. All refund checks shall identify the student to whom the refund is assigned. In cases where multiple refunds are made using one check, the check shall identify each individual student and the amount to be credited to that student's account.     
      (d) In reference to §1001.404 of the Code, the annual interest rate on unpaid refunds is set at 10 percent.     
      (e) In reference to §1001.404 of the Code, a driver training provider is considered to have made a good faith effort to tender a refund if the student file contains sufficient evidence of an attempted refund.     
      (f) Any funds received from, or on behalf of, a student shall be recorded in a format that is readily accessible to representatives of the department.     
      (g) Branch providers must use the policies approved for use by the primary provider.     
     Source Note:        The provisions of this §84.200 adopted to be effective June 1, 2023, 48 TexReg 2702