Sec. 843.260.  RECORD OF COMPLAINTS.  (a)  A health maintenance organization shall maintain a complaint and appeal log regarding each complaint.  The log must identify those complaints relating to limited provider networks and delegated entities.
(b)  A health maintenance organization shall maintain a record of and documentation on each complaint, complaint proceeding, and action taken on each complaint, including a complaint relating to a limited provider network or delegated entity, until the third anniversary of the date the complaint was received.
(c)  A complainant is entitled to a copy of the record of the complainant's complaint and any proceeding relating to that complaint.
(d)  The department, during any investigation of a health maintenance organization, may review documentation maintained under Subsection (b), including original documentation, regarding a complaint and action taken on the complaint.
Added by Acts 2001, 77th Leg., ch. 1419, Sec. 1, eff. June 1, 2003.  Amended by Acts 2003, 78th Leg., ch. 1276, Sec. 10A.209(a), eff. Sept. 1, 2003.