One purpose of examinations by the OCCC is to determine the level of compliance with the law by the licensee. If the examination reveals a pattern or practice that appears to be a systemic violation of the law, the commissioner or the commissioner's representative may direct the licensee to review records and make appropriate changes to bring the licensee's records into compliance with the law. The appropriate changes may include restitution to customers for unlawful charges or unlawful amounts.

Source Note: The provisions of this §84.703 adopted to be effective July 10, 2008, 33 TexReg 5285