(a) The Agency closes a case when minimal services have been provided enhancing the applicant's independence and the applicant does not need the full array of OIB services, or when the customer's ILP has been completed, typically within 18 months of plan development. The case will be closed sooner without completion of services if:
  (1) the customer does not meet eligibility criteria;
  (2) the customer is unavailable, for an extended period of time, to complete an assessment of independent living needs and staff has made repeated efforts to contact and encourage the applicant to participate;
  (3) the customer has refused services or further services;
  (4) the customer is no longer present in Texas;
  (5) the customer's whereabouts are unknown;
  (6) the customer's medical condition is rapidly progressive or terminal;
  (7) the customer has refused to cooperate with the Agency; or
  (8) the customer's case has been transferred to another agency.
(b) A customer or the customer's representative, as appropriate, shall be notified of any case closure except when the customer's whereabouts are unknown.

Source Note: The provisions of this §853.30 adopted to be effective August 21, 2018, 43 TexReg 5392; amended to be effective May 6, 2024, 49 TexReg 3014