(a) VRD closes a case when the customer's rehabilitation plan has been completed and the customer has achieved and maintained continuous employment commensurate with the established employment outcome for a minimum of 90 days. VRD closes the case sooner if:
  (1) VRD is unable to locate or contact the customer;
  (2) the customer's disability is so severely limiting that there is little chance the customer can be vocationally rehabilitated, as demonstrated by clear and convincing evidence in trial work, or the customer's medical condition is expected to progress to such a severely limiting degree in a fairly short period that rehabilitation services will be of little or no help;
  (3) the customer has refused services or further services;
  (4) the customer has died;
  (5) the customer has been institutionalized;
  (6) the customer has been determined to have no disabling condition;
  (7) the customer has refused to cooperate with VRD;
  (8) transportation is not feasible or available;
  (9) the customer has been determined to have no impediment to employment;
  (10) extended services for supported employment are not available;
  (11) the customer has chosen extended employment (for example, sheltered workshop); or
  (12) the customer's case has been transferred to another agency.
(b) Case closure is made with the customer's full knowledge, when the customer is available.

Source Note: The provisions of this §856.24 adopted to be effective December 10, 2012, 37 TexReg 9651; duplicated effective September 1, 2016, as published in the Texas Register September 2, 2016, 41 TexReg 6773; amended to be effective November 8, 2017, 42 TexReg 6195