Upon request from a customer, the contractor must provide the customer with the appropriate name, mailing address, and telephone number to direct complaints to the Agency. The contractor must verify that the name, mailing address, and telephone number it provides to the customer are current and correct.

Source Note: The provisions of this §858.4 adopted to be effective June 17, 2015, 40 TexReg 3638; duplicated effective September 1, 2016, as published in the Texas Register September 2, 2016, 41 TexReg 6773; amended to be effective July 6, 2020, 45 TexReg 4532