OO staff inform the consumer, the consumer's LAR, or a health care provider of any referral made to other HHS offices or other entities regarding their contact with OO and document the referral in the HEART system. Referrals include:     
       (1) Department of Family and Protective Services, for a contact that includes information that makes OO staff suspect abuse, neglect, or exploitation;      
       (2) HHSC Civil Rights Office, for a contact alleging a violation of civil rights or discrimination regarding the delivery of HHS programs or services, including those concerning lack of access to benefits and services due to language or disability;      
       (3) Office of Inspector General, for a contact that includes allegations of fraud, waste, or abuse regarding HHS programs or services;      
       (4) HHSC Appeals Division staff, for a request for a fair hearing;      
       (5) Medicaid managed care organization, for a request to appeal a decision by a Medicaid managed care organization;      
       (6) HHSC Regulatory Services Division, for a contact related to an entity regulated by HHSC; and      
       (7) LBHA or LMHA closest to the consumer or local law enforcement, for a contact that includes threats of violence to a consumer or others.      
     Source Note:        The provisions of this §87.111 adopted to be effective January 10, 2019, 44 TexReg 252; amended to be effective December 21, 2022, 47 TexReg 8273