(a) OO staff maintain a public website for OMCAT with its contact information and develop brochures and other materials that can be distributed to consumers and Medicaid health care providers.
(b) In accordance with requirements of the Uniform Managed Care Manual maintained by HHSC Medicaid program staff and available on the HHSC web site, each MCO includes OMCAT contact information on its member web sites and in member handbooks.
(c) An HHS consumer, the consumer's LAR, or a health care provider may contact OMCAT through the following methods:
  (1) toll-free phone:
    (A) 1-866-566-8989 (8:00 a.m. to 5:00 p.m., Central Standard Time, Monday through Friday); or
    (B) 7-1-1 or 1-800-735-2989 for a person who has a hearing or speech disability;
  (2) toll-free fax: 1-888-780-8099;
  (3) mail to HHS Office of the Ombudsman, Managed Care Assistance Team, P.O. Box 13247, Austin TX 78711-3247; or
  (4) online: hhs.texas.gov/ombudsman.

Source Note: The provisions of this §87.205 adopted to be effective January 10, 2019, 44 TexReg 252; amended to be effective December 21, 2022, 47 TexReg 8273