(a) OMCAT collects and maintains statistical information on contacts relating to each MCO, by region and Medicaid managed care program.
(b) Reports of OMCAT contacts are distributed to HHSC executive staff and Medicaid program staff quarterly and are posted on the HHS website. The reports include the number of contacts by region, trends identified in delivery of services and access to care complaints, identified recurring barriers, and other problems identified with Medicaid managed care.

Source Note: The provisions of this §87.209 adopted to be effective January 10, 2019, 44 TexReg 252