(a) OMCAT staff follow-up with a consumer or the consumer's LAR within five business days of the date of receipt of the contact, and then at least every ten business days thereafter, until the contact is closed.
(b) If the consumer provides consent, OO staff also follow-up with the consumer's health care provider.

Source Note: The provisions of this §87.217 adopted to be effective January 10, 2019, 44 TexReg 252; amended to be effective December 21, 2022, 47 TexReg 8273