(a) FCO maintains records of all inquiries and complaints in the HEART system. FCO contact records are maintained separate from other OO contact records.
(b) FCO staff have access to any DFPS and HHS data and systems necessary to complete their investigations of contacts, including:
  (1) Information Management Protecting Adults and Children in Texas (IMPACT); and
  (2) Child Care Licensing Automated Support System (CLASS).
(c) FCO submits an annual report to the HHSC Executive Commissioner and the DFPS Commissioner by December 1st, which is posted on the HHSC and DFPS websites. The report includes:
  (1) a description of FCO activities;
  (2) a list of DFPS or HHS agency changes made in response to substantiated complaints received;
  (3) a description of trends in the nature of complaints received, recommendations to address them, and an evaluation of the feasibility of those recommendations;
  (4) a glossary of terms;
  (5) a description of methods used to promote awareness of FCO and the plan for the coming year; and
  (6) any feedback from the public on the previous annual report.

Source Note: The provisions of this §87.309 adopted to be effective January 10, 2019, 44 TexReg 252