(a) OBH staff follow-up with a consumer or the consumer's LAR within five business days of the date of receipt of a contact, and then at least every ten business days thereafter, until the contact is closed.
(b) If the consumer provides consent, OBH staff also follow-up with the consumer's health care provider.

Source Note: The provisions of this §87.417 adopted to be effective January 10, 2019, 44 TexReg 252; amended to be effective December 21, 2022, 47 TexReg 8273