(a) Generally. A provider must maintain records required by Texas Finance Code, §394.205 by using either a paper or manual recordkeeping system, electronic recordkeeping system, or optically imaged recordkeeping system unless otherwise specified by statute or regulation. All required books and records must be reasonably available for inspection at any time by OCCC staff.
(b) Availability of records. The OCCC may require that the provider make records available in the State of Texas for examination purposes.
(c) Debt management plan file. A licensee must maintain a paper or electronic file for each individual debt management plan under Texas Finance Code, Chapter 394, or be able to produce this information within a reasonable amount of time. The file must be maintained for at least three years after the date of the last service on the plan, as provided by Texas Finance Code, §394.205(a). The file must include the following documentation for each debt management plan:
  (1) the written debt management services agreement described by Texas Finance Code, §394.209;
  (2) any written educational information provided to the consumer under Texas Finance Code, §394.208(a)(1);
  (3) the individualized financial analysis and initial debt management plan described by Texas Finance Code, §394.208(a)(2);
  (4) an account history showing each payment made by the consumer, each amount charged by the provider, and each amount that the provider has disbursed to a creditor;
  (5) any privacy notice provided under the Gramm-Leach-Bliley Act, 15 U.S.C. §§6801-6809, and Regulation P, 16 C.F.R. Part 1016;
  (6) any document signed by the consumer in connection with the plan;
  (7) any other documentation created or obtained by the provider in connection with the debt management plan.
(d) OCCC notice. A debt management services provider must provide the following notice to each consumer: "For questions or complaints about this transaction, contact the debt management services provider, (insert name of provider), at (insert provider's phone number and, at provider's option, one or more of the following: mailing address, fax number, website, e-mail address). The Office of Consumer Credit Commissioner (OCCC) is a state agency, and it enforces certain laws that apply to the provider. If a complaint or question cannot be resolved by contacting the provider, consumers can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705. Phone: (800) 538-1579. Fax: (512) 936-7610. Website: occc.texas.gov. E-mail: consumer.complaints@occc.texas.gov." A provider must provide this notice by one or both of the following methods:
  (1) including the notice on each privacy notice that the provider is required to provide to a consumer under state or federal law; or
  (2) including the notice on each written agreement that the provider is required to provide to a borrower under Texas Finance Code, §394.209.

Source Note: The provisions of this §88.302 adopted to be effective January 5, 2006, 30 TexReg 8863; amended to be effective March 8, 2018, 43 TexReg 1258