(a) A grievance regarding the performance of functions of the Ombudsman Program by a representative of the Office, other than a grievance about the managing local ombudsman, is addressed in accordance with this subsection.
(1) The local ombudsman entity must:
(2) If the Office receives the information regarding a grievance described in paragraph (1)(F)(iv) of this subsection, the State Ombudsman:
(3) The local ombudsman entity must send a response to the grievant as approved or modified by the State Ombudsman.
(b) A grievance regarding the performance of functions of the Ombudsman Program by a managing local ombudsman is addressed in accordance with this subsection.
(1) A grievance about the managing local ombudsman must be submitted to the Office.
(2) If the Office receives a grievance about a managing local ombudsman, the Office:
(c) A person may file a grievance regarding the refusal, suspension, or termination of certification of a representative of the Office by the State Ombudsman in accordance with this subsection.
(1) The grievant must complete HHSC form "Grievance Regarding Ombudsman Certification Decision" and submit the completed form to the Office.
(2) If the Office receives a completed form described in paragraph (1) of this subsection, the State Ombudsman reviews the form, takes any necessary action, and sends a response to the grievant.
(3) The grievant may request a reconsideration of the State Ombudsman’s decision. To request a reconsideration, the grievant must, within 10 days after receiving the decision, submit the following to the State Ombudsman:
Source Note: The provisions of this §88.309 adopted to be effective April 5, 2018, 43 TexReg 2007