(a) Definitions. "Privacy notice" means any notice that a lender gives regarding a consumer's right to privacy as required by a specific state or federal law.
(b) Required notice.
  (1) The following notice must be given by licensees to let consumers know how to file complaints: "For questions or complaints about this loan, contact (insert name of lender) at (insert lender's phone number and, at lender's option, one or more of the following: mailing address, fax number, website, e-mail address). The lender is licensed and examined under Texas law by the Office of Consumer Credit Commissioner (OCCC), a state agency. If a complaint or question cannot be resolved by contacting the lender, consumers can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705. Phone: (800) 538-1579. Fax: (512) 936-7610. Website: occc.texas.gov. E-mail: consumer.complaints@occc.texas.gov."
  (2) The required notice must be given in the language in which a transaction is conducted.
  (3) The required notice must be included with each privacy notice.
  (4) Regardless of whether any state or federal law requires the lender to give privacy notices, the licensee must take appropriate steps to let consumers know how to file complaints by giving the required notice in compliance with paragraph (1) of this subsection.
  (5) The notice described by paragraph (1) must be included on each loan contract of a licensee pursuant to Texas Finance Code, §14.104.
  (6) The lender's phone number may be printed in conjunction with the lender's name and address elsewhere on the privacy notice or loan contract if the notice described by paragraph (1) is amended to direct the reader's attention to the area of the document where the phone number may be found.

Source Note: The provisions of this §90.105 adopted to be effective August 31, 2006, 31 TexReg 6671; amended to be effective March 15, 2007, 32 TexReg 1232; amended to be effective November 5, 2015, 40 TexReg 7635