(a) If a borrower has voluntarily suspended service, then the borrower may contact the agency at any time to reinstate service. Service will be reinstated if less than five years have elapsed since service was suspended, the borrower still meets eligibility requirements, and the account is otherwise in good standing, as described in §9.3(c)(3) of this chapter (relating to Eligibility).
(b) If service was automatically suspended because the borrower had not been active for one year, then the borrower may contact the agency at any time and request that service be reinstated. Service will be reinstated if less than five years have elapsed since service was suspended, the borrower still meets eligibility requirements, and the account is otherwise in good standing.
(c) If a borrower has been suspended for cause, service may be reinstated when the cause has been resolved or the suspension has expired, depending on the cause of suspension. In the case of a lengthy suspension, the patron will receive instructions, as part of the suspension notification, as to how to reinstate service. The borrower must continue to meet eligibility requirements and the account must otherwise be in good standing.

Source Note: The provisions of this §9.15 adopted to be effective November 16, 2008, 33 TexReg 9079; amended to be effective August 29, 2023, 48 TexReg 4640