(a) The department shall prepare information of consumer interest describing:
  (1) the functions performed by the department under this chapter; and
  (2) the rights of a consumer affected by this chapter.
(b) The information must describe the procedure by which a consumer complaint is filed with and resolved by the department.
(c) The department shall make the information available to the public.
(d) The commission has adopted rules related to handling complaints pursuant to Texas Occupations Code §51.252. These rules are located at 16 Texas Administrative Code Chapter 60, Subchapter H.
(e) A qualified person may assist the department in the review and investigation of complaints and will be immune from liability related to these activities pursuant to Texas Occupations Code §51.252.

Source Note: The provisions of this §91.57 adopted to be effective May 1, 2012, 37 TexReg 3075; amended to be effective January 1, 2024, 48 TexReg 8357