(a) The department will review each complaint filed under §9.330 of this subchapter (relating to Complaints) and will notify the complainant that the department has determined that:
  (1) an investigation is warranted; or
  (2) that an investigation is not necessary and the reasons for that determination.
(b) If the complaint is made against a specific division, the executive director will appoint another division or office of the department to review and investigate the complaint.
(c) The reviewing entity will forward the written findings to the complainant and respondent.
(d) If the finding confirms the complaint, the reviewing entity will meet with the complainant and respondent to discuss a conciliation agreement.
(e) If the parties concur, the reviewing entity will prepare a conciliation agreement for execution and will monitor the agreement to completion.
(f) If the parties do not agree to a conciliation agreement, the director of the reviewing entity will make a decision regarding corrective action needed and monitor the corrective action, if any.

Source Note: The provisions of this §9.331 adopted to be effective September 1, 2012, 37 TexReg 5320