Borrowers must notify the agency if any of the following circumstances occur:
  (1) the borrower moves to a different address, acquires a different telephone number, or changes email address;
  (2) the borrower desires to cancel service permanently or to place service on temporary hold for vacation, illness, or other reasons;
  (3) the borrower moves temporarily or permanently to a location outside the State of Texas;
  (4) the borrower desires to add a contact person or remove a contact person;
  (5) the borrower wishes to designate a person to have access to the account and to act for the borrower;
  (6) the borrower wishes to block a person from having access to the account or to request that that person no longer act for the borrower; or
  (7) the borrower ceases to be eligible for service.

Source Note: The provisions of this §9.6 adopted to be effective November 16, 2008, 33 TexReg 9079; amended to be effective August 29, 2023, 48 TexReg 4640