(a) Reproduction Charges. Copies of documents not excepted from disclosure by the Texas Public Information Act (Government Code, Chapter 552) may be obtained upon written request to the department at rates established by the Office of the Attorney General in 1 TAC §§70.1 - 70.12 (relating to Cost of Copies of Public Information) or other applicable law.
(b) Request for Information. The following guidelines apply to requests for records under the Public Information Act (Government Code, Chapter 552).
  (1) Request must be in writing and reasonably identify the records requested.
  (2) Records access will be by appointment only.
  (3) Records access is available only during the regular business hours of the department.
  (4) Generally, unless confidential information is involved, review may be by physical access or by duplication, at the requestor's option. Any person, however, whose request would be unduly disruptive to the ongoing business of the office may be denied physical access and will be provided only the option of receiving copies by duplication.
  (5) When the safety of any public record is at issue, physical access may be denied, and the records will be provided by duplication as previously described.
  (6) Confidential files will not be made available for inspection or for duplication unless required by a court order or Attorney General decision.
(c) Waiver of Fees or Charges. The commissioner may waive or reduce an established charge when, in his or her discretion, a waiver or reduction of the fee is in the public interest because furnishing the information primarily benefits the general public. The fee may also be waived if the cost of processing the collection of a charge will exceed the amount of the charge.

Source Note: The provisions of this §97.114 adopted to be effective September 1, 1994, 19 TexReg 6557; amended to be effective December 9, 2001, 26 TexReg 9778; amended to be effective July 12, 2009, 34 TexReg 4515