(a) Complaints may be filed with DARS either in writing through mail, e-mail, or facsimile or by videotape for people who use sign language to communicate. Complaints should be directed to the DARS customer service representative or to the commissioner.
(b) For the purpose of directing complaints to DARS, DARS may notify consumers and service recipients of its name, mailing address, and telephone number by including the information:
  (1) on each registration form, application, or written contract relating to participation in a program that is funded in any part by money derived from or through DARS;
  (2) on a sign that is prominently displayed in the place of business of each person or entity engaging in a program that is funded in any part by money derived from or through DARS;
  (3) in a bill for service provided by a person or entity engaging in a program that is funded in any part by money derived from or through DARS; or
  (4) in other media for dissemination of information as determined by DARS.
(c) Ordinarily, DARS resolves complaints within 60 days.
(d) Information about complaints specifically related to early childhood intervention services may be found in Chapter 108 of this title (relating to Division for Early Childhood Intervention Services).
(e) Information about complaints specifically related to Blind Children's Vocational Discovery and Development Program may be found in Chapter 106 of this title (relating to Division for Blind Services).

Source Note: The provisions of this §101.109 adopted to be effective March 12, 2012, 37 TexReg 1713