(a) Providers shall maintain all continuing education records, adjuster prelicensing education records, certification course records, attendance records, and course materials, including final examinations for at least four years, and the department or its designee may review these materials at any time.
(b) Providers shall notify the department or its designee when a course is discontinued or no longer active, and when there is a change to the provider's information of record.
(c) At the request of the department or its designee, providers shall furnish course completion information in an acceptable electronic format.
(d) The department or its designee may conduct audits of any certified course or provider without prior notice to the provider. Department staff or its representative or designee may attend courses without identifying themselves as employees or representatives of the department.
(e) If continuing education records, adjuster prelicensing records, or certification course records are audited or reviewed and the validity or completeness of the records are questioned, the provider shall have 30 days from the date of notice to correct discrepancies or submit new documentation.
(f) Registration of providers is conditioned upon the provider's compliance with this subchapter.

Source Note: The provisions of this §19.1014 adopted to be effective January 6, 2003, 28 TexReg 75; amended to be effective August 5, 2008, 33 TexReg 6138; amended to be effective February 21, 2010, 35 TexReg 1271