A center must provide training for direct service volunteers that includes, but is not limited to:
  (1) a brief history of the Texas Battered Women's Movement;
  (2) the need for and benefit of shelter services;
  (3) the dynamics of family violence;
  (4) a brief summary of current Texas laws that address family violence issues;
  (5) crisis intervention;
  (6) hotline skills, if applicable;
  (7) peer counseling techniques;
  (8) risk assessment and safety planning;
  (9) the center's policies and procedures;
  (10) the organization's mission and philosophy;
  (11) confidentiality;
  (12) legal options for victims of family violence;
  (13) economic options for victims of family violence;
  (14) community resources;
  (15) sensitivity to cultural diversity;
  (16) the need for community systems to be responsive to the needs of victims of family violence; and
  (17) applicable civil rights laws and regulations.

Source Note: The provisions of this §356.2032 adopted to be effective December 23, 2007, 32 TexReg 9335; amended to be effective September 1, 2013, 38 TexReg 4309; transferred effective April 1, 2024, as published in the March 8, 2024, issue of the Texas Register, 49 TexReg 1507