(a) Any facility staff who has reasonable cause to believe that a client is experiencing abuse, neglect, or exploitation must report the abuse, neglect, or exploitation to HHSC's state office at 1-800-458-9858 immediately and must follow the facility's internal policies regarding abuse, neglect, or exploitation.
(b) The following information must be reported to HHSC:
  (1) name, age, and address of the client;
  (2) name and address of the person responsible for the care of the client, if available;
  (3) nature and extent of the elderly or disabled person's condition;
  (4) basis of the reporter's knowledge; and
  (5) any other relevant information.
(c) The facility must investigate the alleged abuse, neglect, or exploitation and submit a written report of the investigation electronically via the online portal to HHSC no later than the fifth day after the oral report and be available for inspection by HHSC.

Source Note: The provisions of this §559.93 adopted to be effective July 10, 2024, 49 TexReg 4909