A complainant may contact the Office of Consumer Affairs for direct case-specific complaints concerning the Department of Family and Protective Services (DFPS) using one of the following methods:
  (1) sending a correspondence via mail to the Office of Consumer Affairs, Texas Department of Family and Protective Services, Mail Code Y-946, P.O. Box 149030, Austin, Texas 78714-9030;
  (2) calling the toll-free number: 1-800-720-7777;
  (3) sending a facsimile to the Office of Consumer Affairs at (512) 339-5892;
  (4) using the DFPS public web site at http://www.dfps.state.tx.us; or
  (5) sending an email to oca@dfps.state.tx.us.

Source Note: The provisions of this §702.821 adopted to be effective September 1, 2016, 41 TexReg 6078