(a) If individuals with IDD, their LARs, their program providers, or LIDDAs contact IDDO seeking information or wishing to complain about an HHS program other than IDD services, the individuals with IDD, their LARs, their program providers, or LIDDAs are transferred to OO staff that handle complaints regarding those programs. IDDO staff inform the individuals with IDD, their LARs, their program providers, or LIDDAs of this referral and document it in the HEART system.
(b) Residents of state supported living centers (SSLCs) or their LARs are referred to the Office of the Independent Ombudsman for SSLCs established by Texas Health and Safety Code Chapter 555, Subchapter C, and to the HHSC Regulatory Division. IDDO staff inform residents or their LARs of these referrals and document them in the HEART system.
(c) Individuals with IDD receiving services at an Intermediate Care Facilities for Individuals with an Intellectual Disability or Related Conditions, their LARs, or their program providers are referred to the HHSC Regulatory Services Division.
(d) Cases involving individuals with IDD, their LARs, their program providers, or LIDDAs who contact IDDO alleging solicitation, as defined by Texas Occupations Code Chapter 102, by an HCS or TxHmL program provider are forwarded to the Office of Inspector General.
(e) Contacts involving individuals with IDD, their LARs, or their program providers who allege a Health Insurance Portability and Accountability Act violation by LIDDA staff are referred to the LIDDA's contract manager within HHSC's IDD-Behavioral Health Services Department. IDDO staff inform individuals with IDD, their LARs, or their program providers of the referrals and document them in the HEART system.

Source Note: The provisions of this §87.511 adopted to be effective December 21, 2022, 47 TexReg 8273