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Texas Administrative Code
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Title 16 Economic Regulation
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Part 2 Public Utility Commission of Texas
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Chapter 25 Substantive Rules Applicable to Electric Service Providers
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Subchapter R Customer Protection Rules for Retail Electric Service Providers
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Rule 25.471 General Provisions of Customer Protection Rules
Rule 25.472 Privacy of Customer Information
Rule 25.473 Non-english Language Requirements
Rule 25.474 Selection of Retail Electric Provider
Rule 25.475 General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
Rule 25.476 Renewable and Green Energy Verification
Rule 25.477 Refusal of Electric Service
Rule 25.478 Credit Requirements and Deposits
Rule 25.479 Issuance and Format of Bills
Rule 25.480 Bill Payment and Adjustments
Rule 25.481 Unauthorized Charges
Rule 25.482 Prompt Payment Act
Rule 25.483 Disconnection of Service
Rule 25.484 Electric No-call List
Rule 25.485 Customer Access and Complaint Handling
Rule 25.486 Customer Protections for Brokerage Services
Rule 25.487 Obligations Related to Move-in Transactions
Rule 25.488 Procedures for A Premise with No Service Agreement
Rule 25.489 Treatment of Premises with No Retail Electric Provider of Record
Rule 25.490 Moratorium On Disconnection On Move-out
Rule 25.491 Record Retention and Reporting Requirements
Rule 25.492 Non-compliance with Rules Or Orders; Enforcement by the Commission
Rule 25.493 Acquisition and Transfer of Customers from One Retail Electric Provider to Another
Rule 25.495 Unauthorized Change of Retail Electric Provider
Rule 25.497 Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers
Rule 25.498 Prepaid Service
Rule 25.499 Acknowledgement of Risk Requirements for Certain Commercial Contracts
Rule 25.500 Privacy of Advanced Metering System Information
